TEL. 0121 447 7555
EMAIL. info@courtprice.co.uk

Treating Customers Fairly

Mission Statement

Our mission at Courtprice is to work in partnership with all of our customers, providing the most appropriate solutions for their individual insurance needs coupled with the highest level of personal service as a good end result is always worth the effort.

Treating Customers Fairly

At Courtprice, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative ‘Treating Customers Fairly’.

We recognise that both this firm and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will:

• always provide you or your business with clear information about the products and services we can advise upon, including fees and charges
• ascertain your individual or business needs, preferences and circumstances before making any recommendation
• only recommend a product or service that we consider suitable for you or your business and that is affordable – and always the most suitable from the available options
• not recommend a product or service if we can’t find one we consider suitable
• encourage you to ask if there’s something you don’t understand
• give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we will ask you to:

• tell us as much as possible about your yourself or your business, to enable us to properly assess your insurance needs
• let us know about changes that could alter your objectives or circumstances
• let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
• tell us if you think there are ways we can improve our service

Thank you for choosing Courtprice.

Ron Berry
Managing Director

Courtprice Limited

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